Shipping Services
SHIPPING SERVICES
We offer FREE tracked standard shipping on all orders over £150 in the UK and flat rate shipping on all orders outside the UK.
We have the following shipping options available:
UK Tracked Standard Shipping - Free | £3.99 on UK Tracked Standard Shipping orders under £150
UK Tracked Express Shipping - £5.99
EU Tracked Standard Shipping - FREE | £12 under £150
USA Tracked Standard Shipping - FREE | £15 under £150
Rest of the World - Tracked Standard Shipping- FREE | £25 under £250
If you would like to use an alternative shipping method or require more information on international shipping, please click here.
SHIPPING TIME FRAMES
Standard 3|5 business days
UK Express 2|3 business days
EUROPE 5|14 business days
US 5|14 business days
WORLDWIDE 5|14 business days
Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility.
Orders are usually only delivered Monday - Friday.
If shipping to a PO Box, you must select Standard Shipping.
SHIPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on kazzysfayre.com
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
LOST OR STOLEN PACKAGE
If you believe that your package was lost or stolen, please contact Customer Care directly by clicking here.
DUTIES & TAXES
Any customs or import duties charged at destination country must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.
UK Shipping Policy
Items ordered in the UK can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies).
Kazzy's Fayre purchases will be delivered by Signed for Royal Mail or tracked International postal courier
You can choose between Standard Signed for Delivery or Next Day Delivery for UK deliveries.
Purchases over £150 will be delivered for free,
Signed for Standard Delivery £3.99
We will deliver your purchase within 3|5 working days after receiving your order confirmation. We deliver Monday-Friday, except bank holidays.
Guaranteed Signed for TWO day delivery £5.99
Orders placed will be delivered within 2|3 days when placed before 10am. Your parcel will be delivered the second working day before 8 pm, except Bank holidays.
We offer you the following delivery options:
Delivery to your home address: select Home delivery as delivery location in checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address: select Home delivery as delivery location in checkout, untick your home address as delivery address and select or enter an alternative address.
TRACK YOUR PARCEL
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
We are excited to provide the best possible international shopping experience and provide customers with a flat shipping rate. All items are sent via tracked International postal couriers.
SHIPPING SERVICES
We have the following shipping options available:
EUROPE Tracked Standard Shipping - FREE | £12 under £150
US Tracked Standard Shipping - FREE | £15 under £150
Rest of the World - Tracked Standard Shipping- FREE | £25 under £250
If you would like to use an alternative shipping method or require more information on international shipping, please click here.
SHIPPING TIME FRAMES
EUROPE 5|14 business days
US 5|14 business days
WORLDWIDE 5|14 business days
Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility.
Orders are usually only delivered Monday - Saturday.
If shipping to a PO Box, you must select Standard Shipping.
Please follow the Returns policy below for all returns and exchanges however please note exchanges are only offered to UK customers. We do not offer exchanges to customers outside the UK. The delivery fee or cost of returning your purchase will not be refunded by Kazzy's Fayre when an order is returned.
Items marked "Final Sale" cannot be returned
International Shipping and Returns
Returns & Exchange Policy
We are always grateful for your custom but we also follow a STRICT 14-day return/exchange policy (including bank holidays and weekends). Goods must be back with us by the 14th day. The returns period starts from the day your item is dispatched. If you return or exchange items out of this time period, the items will be refused and returned to you after return charges is paid by yourself.
You always have the right to withdraw (exercise your right to an exchange or return) from your purchase within 14 days (including bank holidays and weekends) provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact they are in a resalable and unused condition, accompanied by original tags, tamper ribbons and receipt. However please note that items marked "Final Sale" cannot be returned AND exchanges are only offered to UK customers.
The withdrawal period is counted from the day of the delivery (including bank holidays and weekends) of the last good(s) in your order.
The easiest way to exercise your right to exchange or return a purchase, is to simply notify us by submitting the withdrawal request form provided below. If you return or exchange items out of this time period, the items will be refused and returned to you after return charges is paid by yourself. Once your request is approved via email, you may return your Kazzy’s Fayre purchase by handing it in to any Post Office using the address provided (again within 14 days of receipt including bank holidays and weekends).
Postage for returns or exchanges will be paid for by yourself. We remind you that you should not provide your card details via email or social media.
If you have paid by credit or debit card, we will refund the balance to the card originally used.
Your refund will be payable with the same payment method you chose for purchase.
If you have paid with PayPal, we will refund the balance to your PayPal account.
Visit My Account to check the status of your returns and the amount owed to you.
Cost of returns are not free
The delivery fee or cost of returning your purchase will not be refunded by Kazzy's Fayre when an order is returned.
Please allow up to 14 days for your transaction to process.
Effects of withdrawal:
We will refund payments received from you for the purchase without undue delay and in any event no later than 14 days from the day we receive the item back. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.
We will withhold the refund until we have received the goods back and it has been examined to be in the condition in which you received it. As mentioned above please do note that we can only accept returns or exchanges if items:
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Have all the original labels, tags still attached
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Are not worn, damaged, soiled (no makeup, fake tan, deodorant marks, perfume marks or other marks on it), washed or altered
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Marked "Final Sale" cannot be returned
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Are posted back within 14 days from receipt of the item including (including bank holidays and weekends).
FAULTY ITEMS
If you receive a faulty item, our team is always happy to resolve this as soon as possible. Please notify us WITHIN 48 HOURS at info@kazzysfayre with your name and order number and clear picture(s) of the fault. Our team will carefully examine the picture(s) sent and use their discretion to determine if you are eligible for a refund or credit. Credit will be issued in form of an online discount code.
Please feel free to contact us with queries regarding your return via the email info@kazzysfayre,com