Frequently asked questions
HOW WILL I BE REFUNDED?
We are always grateful for your custom but we also follow a STRICT 14-day return/exchange policy (including bank holidays and weekends). Goods must be back with us by the 14th day. The returns period starts from the day your item is dispatched. If you return or exchange items out of this time period, the items will be refused and returned to you after return charges is paid by yourself.
You always have the right to withdraw (exercise your right to an exchange or return) from your purchase within 14 days (including bank holidays and weekends) provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact they are in a resalable and unused condition, accompanied by original tags, tamper ribbons and receipt. However please note that items marked "Final Sale" cannot be returned AND exchanges are only offered to UK customers.
The withdrawal period is counted from the day of the delivery (including bank holidays and weekends) of the last good(s) in your order.
The easiest way to exercise your right to exchange or return a purchase, is to simply notify us by submitting the withdrawal request form provided below. If you return or exchange items out of this time period, the items will be refused and returned to you after return charges is paid by yourself. Once your request is approved via email, you may return your Kazzy’s Fayre purchase by handing it in to any Post Office using the address provided (again within 14 days of receipt including bank holidays and weekends).
Postage for returns or exchanges will be paid for by yourself. We remind you that you should not provide your card details via email or social media.
Effects of withdrawal:
We will refund payments received from you for the purchase without undue delay and in any event no later than 14 days from the day we receive the item back. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.
We will withhold the refund until we have received the goods back and it has been examined to be in the condition in which you received it. As mentioned above please do note that we can only accept returns or exchanges if items:
Have all the original labels, tags still attached
Are not worn, damaged, soiled (no makeup, fake tan, deodorant marks, perfume marks or other marks on it), washed or altered
Marked "Final Sale" cannot be returned
Are posted back within 14 days from receipt of the item including (including bank holidays and weekends).
If you have paid by credit or debit card, we will refund the balance to the card originally used.
Your refund will be payable with the same payment method you chose for purchase.
If you have paid with PayPal, we will refund the balance to your PayPal account.
Visit My Account to check the status of your returns and the amount owed to you.
Cost of returns are not free
The delivery fee or cost of returninng your purchase will not be refunded by kazzy's fayre when an order is returned.
Please allow up to 14 days for your transaction to process.
If you receive a faulty item, our team is always happy to resolve this as soon as possible. Please notify us WITHIN 48 HOURS at info@kazzysfayre with your name and order number and clear picture(s) of the fault. Our team will carefully examine the picture(s) sent and use their discretion to determine if you are eligible for a refund or credit. Credit will be issued in form of an online discount code.
Please feel free to contact us with queries regarding your return via the email info@kazzysfayre,com
DO I NEED TO PAY THE POSTAL CHARGE FOR MY REFUND?
HOW WILL I BE INFORMED THAT I MY REFUND HAS BEEN PROCESSED
Once we have received your return shipment, we will send you a notice of cancellation via email, confirming receipt of the parcel.
We will provide a refund using the same method used to make the payment within 14 days of receiving your notice of cancellation, provided we have received the item or evidence of you having sent back the item.
If you have a complaint, please contact us so we can put it right.
You will need to provide your full details, you will also need to include your date of birth.
Or Contact us
If you've already spoken to someone about your complaint and they haven't been able to resolve it, our Complaints Resolutions team can step in.
To speed things up, please kindly provide:
Your name, address and phone number.
The details about your complaint - e.g. item number and your account or order number.
HOW DO I TRACK MY DELIVERY?
You can track your delivery by clicking on “My Account” and selecting “Order Tracking” on the left hand side under “Account Options”.